Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You'll also need your receipt or proof of purchase.

Due to the personal-care nature of our products, opened or used cleansing bars, body butters, or other personal-care products cannot be returned or exchanged for hygiene and safety reasons.

To start a return, contact us at skkinluvin@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at skkinluvin@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if an item is defective, damaged, or if you receive the wrong product so that we can evaluate the issue and make it right.

When contacting us about a damaged or incorrect order, please include your order number and clear photos of the product and packaging.

Exceptions / Non-Returnable Items

We cannot accept returns of products that have been opened, used, or removed from their original packaging. This includes opened or used cleansing bars, body butters, and other personal-care products.

We also cannot accept returns on gift cards or items clearly marked as final sale.

Please contact us if you have questions about whether your specific item is eligible for return.

Exchanges

We do not offer direct exchanges at this time. If your unopened and unused product is eligible for return, you may request a return and place a separate order for the product you would like instead.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, you'll automatically be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error by SKKINLUVIN.

If more than 15 business days have passed since we've approved your return, please contact us at skkinluvin@gmail.com.